Travel involves trusting someone you have not met. Here is what we do to make that safer, and what you can do alongside us.
Properties are submitted for review and stay unpublished until an administrator approves them. Listings that misrepresent a property are removed.
Card details are handled entirely by our payment provider. VirTrav only ever sees the amount, currency, and status of a transaction.
Passwords are hashed with bcrypt, sessions use httpOnly cookies that can be revoked server-side, and sensitive actions are written to an audit log.
360° virtual tours let you inspect a property before paying, which is the single most effective protection against a listing not matching reality.
If a listing looks fraudulent, a property is not as described, or you feel unsafe, tell us through the contact page with the booking reference. If you are in immediate danger, contact your local emergency services first.